Welcome to Lumin!

Throughout this text, “we,” “us,” and “our” refer to Lumin. Lumin operates this shop and website, including all related information, content, features, tools, products, and services designed to provide you—our valued customer—with a carefully curated shopping experience (collectively, the “Services”). By using our website and shopping in our store, you agree to the following terms and conditions. Please read them carefully.

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1. 💻 Using Our Website
By accessing or shopping at luminuk.com, you confirm that you are at least 18 years old, or have legal guardian consent to make a purchase. You agree not to use our products or website for any unlawful purpose, or in violation of any laws within your jurisdiction.

2. 🧵 Product Information
All items sold by Lumin are fan-made, handcrafted creations inspired by Labubu figures. They are not affiliated with or endorsed by POP MART or any official licensors.

Because our products are handmade, slight variations in colour, size, or detail may occur. We strive to present product images and descriptions accurately, but actual items may differ slightly due to individual screen settings.

We reserve the right to modify or discontinue any product at any time without notice.

3. 📦 Orders & Payment
All prices are listed in British Pounds (£) unless otherwise stated. We accept major credit cards and secure payment gateways.

Lumin reserves the right to refuse or cancel any order at our discretion—including orders suspected of fraud, pricing errors, or inventory issues.

4. 🚚 Delivery
We ship worldwide. Estimated delivery times are shown at checkout; actual delivery may vary based on destination, postal service, and customs processing.

Customers are responsible for any duties, import taxes, or fees charged by their country. Lumin is not liable for shipping delays caused by customs or postal carriers.

5. 🔁 Refunds & Exchanges
Please see our Refund Policy for details.

Because our doll clothing is made to order, all sales are final. We do not accept returns or exchanges for personal reasons (e.g., change of mind). However, if your order arrives damaged or incorrect, please contact us within 3 calendar days of receipt, and we will work to resolve the issue.

6. 🔐 Privacy & Security
Your privacy matters to us. We only collect information necessary to process and fulfil your order. Lumin will never share or sell your personal information without your consent, except as required to provide our Services (e.g., sharing with shipping carriers). For more, see our Privacy Policy.

7. ✏️ Changes to Terms
Lumin reserves the right to update or modify these Terms of Service at any time. Your continued use of the site after changes are posted constitutes acceptance of those changes.

8. 📩 Contact Us
If you have any questions about these Terms, please reach out:

📧 Email: customerservice@luminuk.com
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