💎 Our Promise
Each of our doll outfits is meticulously handcrafted. Our greatest wish is that you and your doll truly adore them. Your satisfaction means everything to us.

🔁 Returns & Refunds
Due to the handmade nature of our products, we cannot accept returns based on personal preference or change of mind.

However, if your item arrives damaged, incorrect, or with a quality defect, we will gladly make it right! 💖

✅ How to Request Support
Please contact us within 3 days of delivery via:

• Email: customerservice@luminuk.com
• Contact Form: Use the “Contact Us” page on our website

To help us assist you promptly, please include:

• Your order number
• Clear photos of the item and packaging
• A brief description of the issue

We carefully review all requests. Approved cases will receive a refund, exchange, or replacement.

❌ Non-Refundable Situations

• Items returned without prior approval
• Custom or personalised orders
• Damage from use, accidents, or normal wear
• Sale items (unless faulty)

🌍 About Shipping Costs

• Original shipping fees are non-refundable
• Return postage is the customer’s responsibility unless otherwise agreed

💌 A Final Word
We handle every case with care, fairness, and kindness. Our goal is to make your entire Lumin experience – from ordering to seeing your doll shine in a new outfit – one of trust and delight!