Shipping Policy

šŸŽ€ Ready to elevate your doll’s wardrobe? We deliver charm and enchantment straight to your doorstep—wherever you are in the world! Here’s everything you need to know about how we carefully pack and dispatch your order.

šŸŒ Worldwide Shipping

Every item is handcrafted, lovingly packaged, and dispatched to your chosen destination—no matter how far!

Once your order is on its way, you’ll receive a confirmation email with a tracking number, so you can follow your parcel’s journey right to your door. šŸ’Œ

Please note: Delivery times may vary due to customs processing, postal delays, or seasonal peak periods.

šŸ“¦ If your destination is not listed at checkout, please contact us directly. Our Customer Support team is always happy to help!

šŸ’° Duties & Import Fees
Some international orders may be subject to import taxes, duties, or additional charges levied by the destination country. These fees are the responsibility of the recipient. We are not liable for any delays or extra costs imposed by local customs authorities.

šŸ’Œ Missing or Delayed Orders
If your order is delayed, or if tracking has not updated within 7 days after dispatch confirmation, please reach out to us. We will gladly assist and initiate an investigation on your behalf.

šŸ“§ Contact Us: customerservice@luminuk.com