I. Products & Sizing

Q1: Which Labubu figures are these outfits designed for?
A: Our garments are tailored for standard-bodied Labubu figures (approximately 17cm in height). Select designs may accommodate variations, but for the perfect fit we strongly advise consulting the detailed size chart and product images showing outfits on actual Labubu models.

Q2: How do I accurately measure my Labubu?
A: Use a soft measuring tape:
· Chest: Wrap horizontally around the widest point under the arms
· Height: Measure from crown to foot base
· Head circumference: Wrap around the broadest part of the head Compare these measurements with our product-specific size charts for optimal fit.

Q3: What fabric is used? Will colours bleed or pill?
A: We prioritise premium cotton blends, jersey fabrics and micro-suede that balance comfort and aesthetics. All materials undergo pre-production colourfastness and pilling resistance tests. For maintenance, we recommend initial separate washing and adherence to our care guide.

Q4: Are decorative elements (buttons/sequins) securely attached?
A: Yes – all embellishments are meticulously stitched or bonded with industrial-grade adhesives. That said, we recommend periodic inspections and keeping accessories away from unsupervised children/pets to prevent accidental detachment.

II. Orders & Payments

Q5: How do I place an order?
A: 1. Browse products and select your preferred style/size → Click "Add to Basket"
2. Proceed to your Basket → Review items → Select "Secure Checkout"
3. Provide your delivery address details
4. Choose payment method (Credit Card, Apple Pay, Google Pay, PayPal) → Complete payment
5. Order confirmation will be sent to your registered email

Q6: What payment methods are accepted?
A: We accept Apple Pay, Google Pay, PayPal, and major credit cards (Visa/Mastercard). All transactions comply with PCI DSS security standards.

Q7: Can I amend delivery address or cancel after ordering?
A: Requests may be accommodated while order status shows "Processing" or "Awaiting Fulfilment". Once status changes to "Dispatched", modifications become impossible. Please contact us immediately if changes are required.

III. Delivery & Logistics

Q8: How soon will my order be dispatched, and what are the delivery times?
A: Dispatch Time: All orders are processed and dispatched within 1-3 working days (excluding public holidays).
Delivery Estimates: Standard Shipping: 7-15 working days
Express Shipping: 3-7 working days
Please note these are estimates only – actual transit times may be affected by carrier operations, weather conditions and customs clearance processes.

Q9: Which carriers do you use, and can I track my parcel?
A: We primarily use Royal Mail for UK destinations and trusted local carriers for international routes. Once your order is dispatched, you’ll receive a notification email/SMS containing your tracking number. You may monitor your parcel’s progress via our website or the carrier’s official portal.

Q10: Do you ship worldwide, and how is shipping calculated?
A: Yes, we deliver globally. Shipping costs are automatically calculated at checkout based on your delivery postcode and parcel weight. You may preview applicable charges by entering your address in the basket page.

IV. Returns & After-Sales Support

Q11: Can I return or exchange an item if it doesn't suit me?
A: We offer a 7-day return/exchange policy, provided items are unworn, unwashed, and with original tags attached. Due to hygiene and product integrity, opened blind box items cannot be accepted. Full details are available in our Returns Policy.

12. Q: What is the returns process?
A: 1. Log into your account and submit a return request via Order History, or contact our Customer Service team directly.
2. Once approved, you will receive a returns address and instructions.
3. Securely repackage the item and ship it to us (return postage is at the customer’s expense for non-faulty items).
4. After inspection, your refund or exchange will be processed within 3–5 working days.

Q13: What if my item arrives with a quality issue?
A: We sincerely apologise for any inconvenience. If you identify a clear manufacturing fault (e.g., damage, staining, or craftsmanship issues), please contact us within 48 hours of delivery with supporting images/video. Once verified, we will arrange a free return and replacement, covering all associated shipping costs.

V. Care & Collecting

Q14: How should I clean and maintain Labubu clothing?
A: To preserve your garment’s condition:
· Hand wash in cool water with mild detergent is strongly recommended
· If machine washing, use a lingerie bag and select a delicate cycle
· Avoid bleach and tumble drying – air dry away from direct sunlight
· Press with a low-temperature steamer, avoiding direct contact with decorations
· For long-term storage, keep flat in an acid-free tissue-lined box away from light and moisture

Q15: Will there be new designs in future? How can I stay updated?
A: Absolutely! Our design team continuously develops new collections. To stay informed:
· Follow our official website and social channels (Instagram/TikTok)
· Subscribe to our newsletter – new subscribers receive a welcome discount and gain early access to launches and exclusive offers